ROLA PetTracker
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ROLA PetTracker
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ROLA PetTracker
Support

Buy Now

Tutorial Videos 
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How to wear PetPal?
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How to connect ROLA PetTracker？
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Display of pet walking 
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How to share with other members?
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How to upgrade the firmware?
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Display of lost model

FAQ

Which kind of pets are suitable for the ROLA PetTracker?

ROLA PetTracker is designed for both cats and dogs. Due to the size of the device and pet body types, we recommend it for cats and dogs over 4 kg. If a dog has very long fur, it may cover the lens, but the product comes with a fur-pressing pad to minimize this issue.

Is ROLA PetTracker waterproof? 

Can it be used on rainy days?

ROLA PetTracker supports life-grade waterproofing. It can be used in rainy days but not submerged in water.

I only see a data cable on the official product packaging list, no adapter. Is it not included?

Yes, the adapter is not included in the list of accessories.

Does the ROLA PetTracker have a camera with night vision capabilities?

No, it does not have night vision capabilities.

How can I upload the video footage to a computer?

Manually recorded content is stored in the device's internal memory. You can remove the device and connect it to a computer via a Type-C to USB connection; or you can download the content directly to your mobile phone through the App and then transfer it to a computer.

Can the ROLA PetTracker still use the location feature after being turned off?

No, it cannot.

Does ROLA PetTracker come with a pet collar or harness?

No. ROLA PetTracker comes standard with a back clip, fur-pressing pad, and strap, which can be easily adapted to the pet's own collar or harness, so no additional collar or harness is provided.

Will the heat generated from long-term wearing cause burns to the pet ?

ROLA PetTracker has a built-in temperature sensor that can detect the temperature in real time and is designed with over-temperature protection. It will not cause burns or harm to the pet, so please use it with confidence. The internal structure and external materials of the ROLA PetTracker are designed to dissipate heat. At the same time, ROLA PetTracker comes with a mounting base for fixation, which also creates a separation from the pet, preventing direct contact with the pet.

Will ROLA PetTracker automatically shut down when it overheats?

No. If the product temperature is greater than 45", the App will provide a temperature warning prompt. Video streaming and other functions cannot be performed when the temperature is greater than 55°. You must wait until the temperature is lower than 40" before it can be turned back on. So, when the device is at high temperature, it will stop all camera-related functions, but ROLA PetTracker itself is still turned on.

What is the camera quality of the ROLA PetTracker? Does it support image stabilization?

The camera is 480P quality and supports six-axis gyroscope stabilization.

Does the product come with an SD card as standard?

The ROLA PetTracker does not come with an SD card as standard; the product itself has 32GB of fixed internal memory. If you need more storage space, you can purchase the Cloud+ Service to get additional cloud storage space.

What is the pet tracking function of ROLA Tracker? Can I check the history of my pet?

There are two types of tracking functions. One is to automatically record the route traveled by pets during standby. The record can be stored for 7 days. The other one is to record the trajectory of the pet when walking function is turned on. Records can be stored for 30 days.

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